A More In-Depth Explanation of Our Review:
What do we mean by questionable tracking policies? On HMA’s site, they state that they keep logs of your activity for up to a month. However, if HMA has reason to think you’re violating their terms of service in some way (i.e spamming,), they can hold onto them for much longer.
The first time we tried to access U.S. Netflix from servers outside the country, it didn’t work. A quick reboot of the computer and choosing another non-U.S. server led to success. Other streaming services all worked without a problem (i.e BBC iPlayer, Amazon Prime, Hulu).
A Quick History Lesson on HMA (HideMyAss.com):
HidemyAss is a VPN service provider founded in 2005. Its headquarters are based in the UK. Jack Cator created HMA to help him access games and music on the school’s website with a hidden identity. In 2015, AVG Technologies acquired HidemyAss. The acquisition of AVG Technologies in 2016 by Avast, saw Avast become the parent company of HidemyAss to date.
As of 2014, HMA had over 100 employees on its payroll. HideMyAss launched Hidemyphone service in 2014. This service enables users to make calls that give the impression that the calls originate from a different location. HMA cater for its international customers through offices established in Belgrade and Kiev.
HideMyAss helps internet users to hide their identities or browsing history. This is made possible by use of remote servers that hide the IP address of the device you’re using to browse.
HMA has over 280 servers located in different countries. This gives you many choices to make on the server location you want to use.
How it works
Visit HidemyAss website and choose your preferred pricing plan. Follow their secure checkout process and select your method of payment. Payment methods available include PayPal, MasterCard, Visa credit cards, UnionPay, American Express, Discover, and Qiwi Wallet. During checkout, you should fill in your email address, card number and country. Finally, click on “Place order.”
Upon successfully placing your order, you’ll be prompted to create an account. Follow the steps to sign up for your HMA account. You’ll be notified once the account is created. After you confirm your order, click on “Download now.” Your VPN software will download automatically on your current device.
You’ll be able to renew your subscription once it’s exhausted.
HideMyAss offers 4 pricing plans as follows:
• 1-month plan at $11.99
• 12-month plan at $83.88
• 24-month plan at $119.76
• 36-month plan at $107.64
All the above pricing plans are billed at once. As you can see, the longer the plan, the more money you save per month.
What is included in the package?
Whichever the pricing plan you opt for, you’ll get the following:
• Multiple device connections – you can connect up to 5 devices simultaneously.
• You’ll get unlimited uploads and downloads.
• Multi-platform capability on iOS, Windows PC, Mac, Android, and Linux apps.
• You also benefit from 24/7 customer support service.
• 30-day money-back guarantee. You can cancel the plan at any stage.
• Ultra-high-speed access to HMA VPN.
• A wide selection of over 960 servers in more than 190 country locations to choose from.
• The VPN is easy to use.
How to Connect With HideMyAss
HideMyAss customers can connect through Twitter, Facebook or live chat options. They also have a YouTube channel from which you can get information from the company.
Some questions are answered at the FAQs section on HMA’s website. Check and click on “Help” at the bottom of the webpage. You can also submit a request through a customer query form available on the website.
Cancellation and Refund Policies
If you wish to cancel your subscription, sign in to your account and select “unsubscribe.” You’ve to request for a refund within 30 days from the date you purchased from HMA website.
If you purchased your VPN service plan from HMA website, your order number will be needed to process your refund. To facilitate refund processing, you’ll be required to provide your email address and the transaction ID for purchases made through Google Play.
No refunds shall be made under the following circumstances:
• HMA doesn’t give refunds for VPN services purchased from other authorized dealers.
• If you purchased a medium that carries a solution such as DVDs and CDs. The only exception is when you receive a damaged storage device.
• You got a refund within the last six months from HMA.
There are instances where HideMyAss exercises its discretion to give partial refunds. This include cases where you cancel a subscription when you’ve already used over 10GB bandwidth and your subscription was more than one month. Partial refunds are also provided if you don’t agree to updated EULA.
Otherwise, you’ll be awarded full refunds on if it’s your first order using your account, you have used less than 100 sessions or less than 10GB bandwidth. You must also duly complete a refund request form within 30 days from order date.